The following are some usually questions, if you can not find your answer from them, please feel free to contact us.

1.      Q: How about the raw material like canvas and paintings used for the oilpaintings? Are they hazardous?

A: All of canvas and paintings used for our oilpaintings are compliant with all of environmental regulation around the world. There are three main kinds of canvas in our workshop, which are cotton, linen and archaistic canvas of 18 centuries in which there are some cracks.

2.      Q: How long we can finish one order?

A: Normally it depends on the quantity ordered. If the quantity is less than 60 PCS, it takes two weeks for us to finish the order. In some case the order is very urgent to you; we can also fasten the process and make the order as the first priority without any extra-charge, which may be finished in one week. 

3.      Q: Are your oilpaintings hand-painted paintings?

A: There are more than 385 contracted excellent artists in my workshop. They are ready to serve you with a huge collection of 100% hand-painted oil painting designs. And that is why we gain a very high reputation among the circle from our customers around the world.

4.      Q: How to know the unit price for the oilpainting?

A: In terms of the price, you can refer to “the price” in our website, where the price of different style oilpaintings with different sizes is listed. All of the oilpaintings are sold at marked price while the best quality is guaranteed.  

5.      Q: How to order the oilpainting? And how about the whole process?

A: You can find the picture you like in our website and you can also send me the picture which not been listed in our catalogue you want to turn it into the oilpainting , please send us the images to cn@oilpaintingproducer.com ,and tell us the size, quality and quantity. We will send you the detailed quote and reply within 12 hours. If there is any special requirement, please indicate and we will confirm if we can satisfy you. Normally 50% prepayment is nececessary. Once we get the prepayment the whole order will be started immediately. After finished, pictures will be taken for customer’s verification. If anything needs to be modified, we will correct until customer is satisfied.

6.  What are the sizes of paintings?
8X10", 12X16", 16X20", 20X24", 24x36, 24x48", 30x40", 36x48", 48x72", and You can request the other special size.

7.  What's the minimum quantity that you can accepted?
It have not the minimum quantity, we offer a better price for wholesale and long term business partners.

8．Q: How about the payment?

A: In terms of payment, you can choose whatever per your convenience, such as Paypay, Westernunion and bank directly.

9.  Q. How about the shipping fee?

A: Since we have a contracted with local DHL, TNT and UPS, all of the shipping fee they offer is very nice and economical. We will recommend the suitable one for the customer from different regions.

10.  Can you frame the artworks for clients?
Yes, we can. If you would like to have the paintings stretched and framed in China.

11.  Why can you sell paintings at the cheaper price?
In China, we have own oil painting factory, there have set up dozens of specialized studios under the factory. We supply paintings directly, no middleman. So we have not extra cost. That is why we can offer competitive price.

12.  How to do the damaged paintings?
If the painting is damaged by shipping, please send the photo of the damaged paintings as soon as possible. We will repaint the paintings for you immediately. Please report to us within 7 days after shipment arrive . If we have not receive the report within 7 days, we will think the shipping arrives in a good condition.

13. How do you pack the paintings?
Between each oilpainting, there is a thin plastic film. If paintings without frame and in small size, we will roll them with pvc tube and use paper box. If in big size, difficult to use paper box, we use air foam plastic to pack outside.